Shipping & Returns

Items are shipped from Brantford, Ontario. Please report all visible damage directly to the carrier. All other errors or damage must be reported within 7 days of receipt of your order.

Return of material in like new condition will be accepted up to 90 days from the date of your invoice. After 90 days material is not returnable. Discounted and opened DVD & CD media is not returnable, unless defective.

Some exceptions apply to the 90 day policy and will be noted at the time you place your order. Items that are not returnable will have a note to that effect in the product description on the web store.

Please call and request a "Return Authorization Number" before you send your return back. Returns that do not have a RA number may be sent back to you at your expense.

NOTE: No returns accepted on discounted items.

Who pays for the return?

If you are returning extra materials that you did not need or you ordered in error, you must pay for the cost of shipping.

If we made a mistake we will send you a return shipping label and pay for the shipping. Please wait for the shipping label before attempting to return the shipment. C.O.D. shipments will not be accepted.

Shipping & Handling Rates

We offer the best possible shipping rates. Orders placed by telephone will have the rates applied according to the table below.

On-line orders all default to the "over 500g" calculation when the Standard Shipping method is chosen. If our shipping staff determines that the "500g or less" rate applies, the cost will be adjusted accordingly before your credit card charge is finalized.

^Package will be sent First Class lettermail. Guaranteed delivery date and tracking are not available, if you require either, the package must be shipped at the over 500g rate.

Express (2-4 days) and Priority (next day) service are not available to all Canadian destinations.